By Andrew Abrey – Client Relations Specialist [Contact Andrew]
In this fast paced world where time is money, how important is customer service to you?
Have you ever been put on hold for an hour just to have a ‘couldn’t be bothered’ customer service agent not be able to answer your questions? It happens more often that you think. Our client care team has over 15 years combined experience directly with conferencing products & services. That means we know how to troubleshoot your issues or answer your questions accurately and promptly. Momentum has a full time client care team who, unlike most firms, focuses specifically on web & audio conferencing. We dedicate 100% of our time and resources to making your conferencing experience with Momentum the best it can be.
How important is customer service to us? It’s our lifeline and our front lines when dealing with our clients (we have over 5000 of them.) We fully understand stats like the above and strive to make every call, every meeting, every web event, the best it possibly can be. We have received nothing but positive responses from our clients, a few of which are shown below. Please contact us to see how our client services team can help take your meetings to the next level.
- “Awesome customer service” ~ Loni D. Brockville ON
- “Momentum conferencing always provides us with great customer service and addresses questions in a prompt manner. Someone is always available.” ~ Alyssa W. Vancouver, BC
- “We are frequently approached by other conferencing providers and have always found Momentum’s pricing to be very fair and competitive. And the service is outstanding!” ~ Judy B. Vancouver, BC