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6 Steps of Transitioning to Unified Communications

Step 1: Assemble a Team and Assign a Leader

Unified Communications can benefit the entire organization – so before you begin, assemble a team that can represent all constituents. Leading this team should be a single Project Manager, who has the authority to make decisions on behalf of the enterprise and the responsibility to oversee the move to unified communication.brain_collaboration

The rest of the team should include functional leaders and experts that understand your organization’s current capabilities in data infrastructure/security, telephony, business processes/work flow, call flow, contact center(s) and web conferencing/collaboration.

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