6 Steps of Transitioning to Unified Communications
Step 1: Assemble a Team and Assign a Leader
Unified Communications can benefit the entire organization – so before you begin, assemble a team that can represent all constituents. Leading this team should be a single Project Manager, who has the authority to make decisions on behalf of the enterprise and the responsibility to oversee the move to unified communication.
The rest of the team should include functional leaders and experts that understand your organization’s current capabilities in data infrastructure/security, telephony, business processes/work flow, call flow, contact center(s) and web conferencing/collaboration.